How is Microsoft disrupting the voice market?

How has Microsoft disrupted the voice market? What are the drivers for change? How is BYOC evolving? In this short video we ask Mark Herbert, Head of Partner Innovation at Dstny Automate, about the changing marketplace and how Microsoft is disrupting the voice market.

Tom Wright from UCToday interviews Mark Herbert and Jeannie Arthur at the Cavell Enable event in Chicago. Covering topics such as: What are the subjects dominating the conversations you are having with service providers? How is Operator Connect playing out in the marketplace? The launch of Microsoft Teams Phone Mobile. Trends that will accelerate in […]

A growing number of businesses are choosing Microsoft Teams for their telephony needs. The application is familiar (more than 270 million people use Teams to collaborate and get work done), trusted (Microsoft is now the 2nd largest UcaaS provider in the world) and a natural part of how we do business (more than one million […]

“Microsoft Teams Mobile Phone is a significant opportunity for mobile operators to increase their business customer base and grow net-new subscribers. Anecdotal experience has seen a doubling of business subscribers to an operator where FMC is available. Our Dstny colleague's have decades of experience in Fixed/Mobile Convergence (FMC) in the Nordics. A fully integrated FMC solution (as Microsoft’s Teams Mobile Phone will be), has seen penetration of mobile-enabled business phone users above 90%; this region is ahead of most of the world for FMC adoption." Mark Herbert, Head of Partner Innovation, Dstny Automate

Operator Connect vs Direct Routing

How is Microsoft Operator Connect Different from Teams Direct Routing? What are the criteria for Operator Connect? As a Carrier why can I not just set up Teams Direct Routing?

Operator Connect is predicted to be one of the Carrier industry’s biggest business drivers over the next five years. In fact, the demand for Microsoft Teams telephony is growing so rapidly that the number of users is projected to double by 2026.

Operator Connect offers the Teams administrator the ability to engage with Carriers for their lines and minutes, knowing that they have an approved and certified connection with Microsoft Teams. As a Carrier, you must be approved by Microsoft to form part of the Operator Connect ecosystem.

What is Operator Connect?

Why has Microsoft introduced Operator Connect? What does this mean for Teams users? What does Operator Connect mean for Carriers? Mark Herbert explains.

Operator Connect is the latest offering from Microsoft for bringing calling to Teams (the others being Direct Routing or Calling Plans). Operator Connect provides a cloud-to-cloud connection between Microsoft Teams and a telephony service provider’s network, making it easy for organizations to purchase lines and minutes direct from carriers within the Microsoft Teams admin interface. […]

Operator Connect presents a real opportunity for carriers to engage in the UCaaS market. With Microsoft Teams being the #2 UCaaS provider with 270M monthly active users, adding Phone System services to Teams is a natural evolution. Here are some pointers, to help you navigate the onboarding process for Microsoft Operator Connect.