Operator Connect is predicted to be one of the Carrier industry’s biggest business drivers over the next five years. In fact, the demand for Microsoft Teams telephony is growing so rapidly that the number of users is projected to double by 2026.

Operator Connect vs Direct Routing

How is Microsoft Operator Connect Different from Teams Direct Routing? What are the criteria for Operator Connect? As a Carrier why can I not just set up Teams Direct Routing?

Operator Connect offers the Teams administrator the ability to engage with Carriers for their lines and minutes, knowing that they have an approved and certified connection with Microsoft Teams. As a Carrier, you must be approved by Microsoft to form part of the Operator Connect ecosystem.

What is Operator Connect?

Why has Microsoft introduced Operator Connect? What does this mean for Teams users? What does Operator Connect mean for Carriers? Mark Herbert explains.

Operator Connect is the latest offering from Microsoft for bringing calling to Teams (the others being Direct Routing or Calling Plans). Operator Connect provides a cloud-to-cloud connection between Microsoft Teams and a telephony service provider’s network, making it easy for organizations to purchase lines and minutes direct from carriers within the Microsoft Teams admin interface. […]

Operator Connect presents a real opportunity for carriers to engage in the UCaaS market. With Microsoft Teams being the #2 UCaaS provider with 270M monthly active users, adding Phone System services to Teams is a natural evolution. Here are some pointers, to help you navigate the onboarding process for Microsoft Operator Connect.

Dstny Automate to partner with Ribbon Communications to offer a class-leading cloud management solution for Microsoft Operator Connect

Qunifi has joined the Dstny Group

Dstny is a leading European provider of cloud-based Business Communications. Joining the Dstny Group will enhance business opportunities, drive new product development, and accelerate growth for service provider customers, partners and both the Dstny and Qunifi teams.

Operator Connect was hailed as a valuable third option for end-users to bring voice into Microsoft Teams when it was announced last year. It provides the customer greater control over their calling, but what does Operator Connect mean for the carrier industry?

London, UK – 26 October 2021 – Qunifi Limited, the market-leading global provider of orchestration, integration, and mediation services for Microsoft Teams, today announced the release of its new Carrier Automate offering. Providing service providers an easy route to onboarding to Microsoft’s Operator Connect for Microsoft Teams service.