How to connect to multiple UCaaS with Carrier Automate

We’ve already talked about how Carrier Automate provides a simple, low-touch digital journey, but what are the specific steps that are needed to get users making calls? With our newly refreshed UI making the process as streamlined as possible, the entire Carrier Automate journey for the Provider, the end customer and the end user can […]

The Carrier’s Guide to Microsoft Teams Operator Connect and Beyond is now available!

Whether you are at the start of your Teams Operator Connect journey or you are just wanting to make sure you are doing the right things, our newest eBook has you covered. What’s in our guide? The Carrier’s Guide to Microsoft Teams Operator Connect and Beyond doesn’t just give you insight into the meteoric rise […]

Top Tips for Onboarding to Operator Connect

We asked some of our team to provide some top tips for Carriers looking to onboard to Microsoft Teams Operator Connect

A focus on Cloud Connect for Webex Calling

As a collaboration tool Webex is certainly well established. Cisco even claim that Webex is “One app for everything and everyone”. With over 250 million users it is in contention for one of the most widely used Unified Communications platforms. After having added calling to its portfolio of services, Cisco may well be able to […]

The 3 stages of becoming an Operator Connect partner

In recent years we have seen Teams reaching record numbers of active users as it continues to dominate the UC industry. With its giant userbase in mind Microsoft is making clear inroads into voice with Microsoft Teams Operator Connect. Operator Connect providers see a number of benefits. They obtain the powerful brand association that comes […]

What can I do after joining the Operator Connect marketplace?

In this blog, we look at what needs to be considered once you have successfully been listed on the Microsoft Teams Operator Connect marketplace. This is the final in a series of blogs that take a look at the process for onboarding to Microsoft's Operator Connect. Looking at the challenges and how to overcome them with the help of your chosen Accelerator partner.

What to do during the onboarding process for Microsoft Teams Operator Connect

Once you have completed the registration process for Microsoft Teams Operator Connect what is next? What are the considerations that need to be planned for? This is the second in a series of blogs that take a look at the process for onboarding to Microsoft's Operator Connect. Looking at the challenges and how to overcome them with the help of your chosen Accelerator partner.

What to do before onboarding to Microsoft Teams Operator Connect

There are two steps that operators must take before they can begin onboarding to Microsoft Teams Operator Connect. Operators must first fill in a nomination form and then complete a pre-qualification attestation. This is the first in a series of blogs that take a look at the process for onboarding to Microsoft's Operator Connect, looking at the challenges and how to overcome them with the help of your chosen Accelerator partner.

How Microsoft Teams Operator Connect is accelerating market change

Microsoft Teams is the most popular offering on the market for UC, but how is Microsoft Teams Operator Connect forcing market change? How is Teams Operator Connect creating waves in telephony? What changes are we seeing in the telephony industry as a whole? What risks do traditional providers face? We can see that the industry is moving away from traditional forms of communications, which are largely made up of on-premise solutions, in favor of cloud-based solutions. But at what pace is this migration happening?