Carrier Automate
for Microsoft Operator Connect

Partnering with Ribbon Communications
Delivering a turnkey solution for Operator Connect Accelerator

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Our solution

The fastest way to enable Microsoft Operator Connect

  • Simplified API integration & certification
  • Automated sales engagement and workflow
  • Customer portal for self-service
  • Reseller portal for channel engagement
  • Service provider portal for provisioning & set-up
  • Signaling and media normalization (as required)

Operator Connect uses an API-centric integration model to enable service providers (operators) to deliver telecom services to Microsoft Teams customers. Carrier Automate takes the complexity out of that integration process, it accelerates time to market and eliminates the need for providers to initiate significant IT programs.

Carrier Automate, provides web portals and automated workflows that make it easier for businesses to get engaged with a provider and deploy telecom services.

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Find out how simple we make onboarding

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Microsoft Operator Connect webinar

Join Cavell Group and our partner Ribbon Communications on May 5th as we discuss Operator Connect’s enormous potential, the challenges providers face operationalizing it, and new options to accelerate deployment and customer adoption.

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Our approach

Tried. Tested. Trusted.

Service providers are often intimidated by the Operator Connect integration requirements. Yet, they also assume that they can’t afford to use a 3rd party to develop new solutions as worry about lower margins, loss of control, reliability, and more.  We – and our partner Ribbon Communications – spend every day working with service providers, so Carrier Automate for Operator Connect was developed with these concerns in mind.

Carrier Automate, is designed to be less expensive than creating an in-house solution. Rather than build a practice from scratch, providers share the costs with their peers and leverage the shared learnings of a wider community. Using our tried and tested service delivery methodology, we will own your journey through each clearly defined stage, providing the very best technical advice and guidance from within the Ribbon and Carrier Automate teams.

A truly digital experience

Workflow automation = customer engagement

Expectations have changed. Businesses now expect intuitive, self-serve, digital experiences. They’re not interested in auto attendants, contact center agents, and phone calls that span multiple days or weeks. Operator Connect uses the Teams Admin Center to make it easy for businesses to find a service provider. Carrier Automate extends that digital engagement model with digital forms, automated responses, and intuitive workflows so prospects are immediately engaged and routed to the right sales team.

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The time is now. Early adopters will have an advantage.

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Revenue is at risk

Most geographies already have one or two providers signed up to deliver Operator Connect-based services. Providers need to act now to protect their brand.

Otherwise, enterprise customers may simply “shop” the available telecom providers in the Teams admin center to get PSTN services – leaving other service providers out of the picture.

Realize the opportunity now

  • Teams has over 270 million monthly active users, with over 80 million active Teams Phone System users
  • Service providers consistently report that Teams integration is a top request based on customer calls to their contact centers
  • Ribbon’s own survey data found that over 50% of all businesses used a Microsoft solution for collaboration during the global pandemic

A winning partnership

Bringing you market-leading expertise in Microsoft Teams integration

Ribbon’s market-leading SBC services are integrated seamlessly with Carrier Automate’s cloud management and API bridging, so operators have a complete offering. Having a platform and portal provided by the highly skilled teams at Carrier Automate and Ribbon provides an unbeatable offer to operators.

Our collaboration delivers you extensive technical expertise from both the teams at Ribbon and Carrier Automate. Enabling you to benefit from decades of experience in cloud-based management services that drive Microsoft-integrated voice services.